1. Policy Overview
This Return & Refund Policy outlines the conditions under which customers may request returns, replacements, or refunds for eligible products purchased through our platform. By placing an order, you acknowledge and agree to the terms described in this policy, which are designed to ensure fairness, product safety, and operational integrity.
2. Return Eligibility Window
Customers may request a return within 30 days from the date of successful delivery. To qualify for approval, items must be unused, unopened, undamaged, and in their original packaging with all seals, labels, accessories, and inserts intact. Products returned outside this window may not be eligible for review or acceptance.
3. Non-Returnable Items
Certain items are not eligible for return due to hygiene, safety, or product integrity concerns. These include opened consumables, used personal care products, perishable or thawed items, damaged sealed goods, and any product showing signs of tampering or improper handling after delivery.
4. Damaged or Incorrect Deliveries
If you receive a damaged, defective, or incorrect item, you must report it within 48 hours of delivery. Supporting evidence such as photos of the product, packaging, and shipping label may be required for verification. Approved cases may qualify for replacement, refund, or exchange depending on the situation.
5. Return Request Process
To initiate a return, customers must contact our support team through official communication channels and provide order details, product information, and reason for return. Additional verification may be requested before approval is granted.
6. Inspection & Approval
All returned items are subject to inspection upon arrival at our facility. Products showing signs of use, damage, missing components, or packaging violations may be rejected or partially approved based on condition assessment.
7. Refund Processing
Since payments are primarily handled via Cash on Delivery or offline methods, approved refunds are issued through secure bank transfer or other verified payout methods. Customers may be required to provide accurate banking details for processing.
8. Refund Timeline
Once a refund is approved, processing typically takes 5–7 business days depending on banking systems and verification requirements. Delays may occur during high-volume periods or due to external banking procedures.
9. Partial Refunds
In certain cases, partial refunds may be issued if items are returned incomplete, damaged due to customer handling, missing original packaging, or not meeting return conditions. Shipping and handling charges may also be deducted where applicable.
10. Exchange Option
Where possible, customers may request an exchange instead of a refund. Exchange approval depends on stock availability and product condition after inspection. Replacement delivery timelines may vary based on logistics conditions.
11. Return Shipping Responsibility
Return shipping responsibilities may vary depending on the reason for return. In cases of incorrect or damaged deliveries caused by our end, return shipping may be covered. Otherwise, customers may be responsible for return shipment costs.
12. Fraud Prevention
We reserve the right to reject returns or refunds in cases of suspected fraud, repeated abuse, manipulated claims, or policy violations. Such activity may also lead to account restrictions or suspension of services.
13. Customer Responsibility
Customers are responsible for inspecting products immediately upon delivery and following storage and usage instructions properly. Failure to do so may affect eligibility for returns or refunds.
14. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of the platform constitutes acceptance of any revised terms.
15. Contact Support
For any questions regarding returns, refunds, or exchanges, customers may contact our support team through official channels listed on the website. We aim to respond within reasonable operational timelines.